Program Summary

    Available courses

    Employee Workplace SOP Training

     Course Modules:

    1. Customer Satisfaction Management.
    2. Case Closure
    3. CRM Case Transfer.

    Learning Objectives:

    1. Fully understand each topic and it's processes within the company SOPs.
    2. Be fully aware of the implications or repercussions of following or not following company SOPs.
    3. Reflect on real world scenarios relevant to the SOPs and employee roles.